WYLCWM STREET SURGERY
PATIENTS PARTICIPATION GROUP

MINUTES OF TEAMS MEETING - 8TH. FEB. 2022

ATTENDEES:    Juliet Tyler (JT) - Practice Manager,  Chris Keeffe (CK) - Chair,  Tina Sharp (TS),  Julia Roberts (JR),  Michael Harding (MH)
Apologies:   Bob Andrews 
Summary of the last meeting:   Agreed  

PRACTICE MANAGER'S FEEDBACK:     
 JT reported the current procedures would continue until level zero was reached.  The Omicron variant remained virulent and no official guidance had yet been given on the easing of infection control.  A fourth Covid vaccination would be offered to those with suppressed immunity.   The Health Board would be looking to identify recipients meeting the specific criteria. 
SURGERY PHONES:  There was a slight improvement in the volume of calls handled by the three receptionists.    A calls breakdown was being reported at the request of the Health Board who were collating information.    For example, from a recent average of 125-175 calls taken just 30-40 resulted in G.P. callback. 
AUTOMATED PHONE MESSAGE:   A message giving the caller a queue number was now in place.
PAVO COMMUNITY CONNECTOR:    C.K.  to make contact with the new Community Connector.
SHREWSBURY AND TELFORD NHS TRUST - COMMUNITY LINK:   Details received via email to be discussed at the next meeting.
CERVICAL SCREENING CHANGES:   Information on changes in recall from 3-5 years is available on the practice website and in more detail from Cervical Screening Wales.
SURGERY PHONE APP:    This aims at giving 'live' up to date information from the Surgery and other App contributors leading to an increased range of information, more options and quicker access.   It is hoped other organisations, e.g. PAVO and the Bracken Trust would join.    MHOL access continues via the Surgery website. 
APPOINTMENTS TEXT REMINDERS:    Despite patients  being sent two pre-appointment text reminders with an option to cancel,  there was still little reduction in 'no shows'.
BOOTS PHARMACY:    C.K.  to contact the store manager, Meg Redfern, to recreate a link.   There remains a lack of clear and accurate information, both at the store and online, re closing between 1-2 pm.      Noted:  A new Area Manager, David Eaves. 
PROPOSAL BY THE WELSH GOVERNMENT FOR PHARMACISTS TO TAKE ON SOME OF G.P. LOAD FROM APRIL:   No official word received by the Surgery. 
SURGERY PHARMACIST - TELEPHONE MEDICATION REVIEWS:   This new development is still a 'work in progress'.   Rafia and Tess, previously assigned to Wylcwm Street, have now been redeployed by PTHB .     Becky and Emma were now working remotely with the Surgery to develop a review system with access to relevant information.  

DATE OF NEXT MEETING:    Via 'Teams' on 29th. March 2022 at 6 pm                                                     
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