Wylcwm Street Surgery
Patients Participation Group
 Teams meeting on 29th. November 2021

Attendees:   JT, CK, TS, MH
Apologies:    JR , CB

Summary
Practice Manager's Feedback
JT reported the Surgery's paramount consideration remained the safety and prortection of patients and practice staff.   With the pandemic ongoing and the new variant very much in mind, the present appointment system will be kept in place,  i.e. face to face consultations at the G.P.s discretion and a continued aim to meet telephone appointment requests on the same day. 
Flu clinics had gone well and vaccines were still avaiable if required.
Covid Booster jabs were being dealt with directly via the Health Board.   Travel costs were available for any patients having dfficulty getting to long distance appointments and the Disrtrict Nurses had access to vaccines for those unable to travel.
Surgery Phones:  The sheer volume of calls  was creating delays in answering telephone calls but, unfortunately, time was also still being taken up with unnecessary and inapproporiate calls.   A message to advise callers of their number in a queue was planned.

Any other Business
MH  Asked it be noted that Dave Coffey, PAVO Community  Connector, has left.  His replacement is awaited,
CK  The situation with the pharmacy remains  much the same with still room for improvement.   A number of frequent unscheduled closures of the store recently  have caused inconvenience and often distress for many customers/patients.  The branch have been asked, more than once, to display this information clearly on the door or share on social media if possible. 
Date of next meeting to be decided. .