Wylcwm Street Surgery

HOW DO I...
OBTAIN TELEPHONE ADVICE?

If you would like to speak to one of the doctors for test results or any other reason, a convenient time is between 11.30am to 12 noon. Calling then avoids interrupting other patients' consultations.

The practice nurses are also available on a daily basis for telephone advice. The best time to call is between 1.30pm and 2.00pm.

HOW DO I...
BOOK AN APPOINTMENT WITH THE DOCTOR?

There are two main ways to book an appointment.

If possible, please book in advance to see the doctor of your choice. We have appointments available at least two weeks in advance. Please let the receptionist know at the time of booking if you feel your problem might need more than 10 minutes.

If it is not possible to book in advance or you need to see the doctor the same day then please telephone the surgery as soon as possible after 8.00am. We try to ensure that at least 12 appointments are available for people calling the same day. These are equally divided between morning and afternoon surgeries. Once all these appointments have been filled and a problem arises during the day that you consider to be of an urgent nature, you will be slotted in at a time allocated by the emergency doctor of the day.

In order to make the most effective and therefore safest use of the consultation time, we ask that, wherever possible, you restrict each consultation to a single problem. It will be at the doctor's discretion whether or not to deal with any additional problems at the time or to ask you to return for another consultation.

APPOINTMENTS ONLINE

Online Appointment Booking System

CANCELLING YOUR APPOINTMENT

If, for whatever reason, you are unable to keep an appointment please let us know immediately (by telephone, not via emis) so that it can be released for another patient. Whilst we recognise that there are sometimes unavoidable circumstances we take repeated non-attendance very seriously as it is unfair on other patients.

HOW DO I...
OBTAIN HOME VISITS?

If it is felt that the patient is too ill to attend the surgery, please telephone with visit requests before 10.00am. It is not the doctor's responsibility to arrange transport and the doctor may sometimes decide that it would be more appropriate for the patient to be seen in the surgery. The final decision rests with the on-call doctor.