Wylcwm Street Surgery

FEEDBACK FROM PATIENTS

We welcome feedback from everyone using the surgery. A patient survey is carried out by the practice on an annual basis to ascertain patients' opinions on the services being provided, eg appointment times. One result of this has been an increase in the number of available appointments to see doctors on a Monday and a Friday.

CONSCIENTIOUS OBJECTION STATEMENT

The doctors' regulatory body, the General Medical Council (GMC), has issued clear guidance on the need for doctors to be open about any conscientious objections they may have to certain treatments. We would like to reassure patients here that we offer a full range of normal medical services. However, in line with our policy on informed consent, we have no involvement with non-therapeutic genital surgery; for example circumcisions on infants undertaken for religious purposes.

CONFIDENTIALITY

We have a strict code of confidentiality at the surgery which involves everyone working here.

No-one may discuss your details with anyone outside the practice without your express consent. This policy extends to children under 16 except in exceptional circumstances.

COMPLAINTS

We welcome feedback at the practice. If you are dissatisfied with any aspect of your care, please let us know. We have a leaflet available at the reception desk which explains our procedure. Alternatively, you may write, phone or ask to speak to our practice manager, Simon Atherton, in person.

ZERO TOLERANCE

FREEDOM OF INFORMATION - PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception or alternatively can be found by clicking here.